Refund policy

Return, Replacement & Exchange Policy

Last updated: 29 October 2026

At Bio Life Enterprises, we want you to be completely happy with your order. Because our products are nutraceuticals meant for consumption, we do not offer cash or money refunds. Instead, we offer a free replacement for damaged or incorrect items, or an exchange for another product of the same value.

1. Damaged, Wrong or Missing Items – Free Replacement

If your order arrives damaged, leaked, broken, expired or incomplete, or you received the wrong product, we will send you a replacement free of cost.

  • Contact us within 48 hours of receiving your order.
  • Share your order number along with clear photos of the product and packaging (an unboxing video is preferred).
  • Once verified, your replacement will be dispatched within 2–3 business days at no extra charge, including delivery.
  • If the same product is unavailable, you may choose another product of equal value.

2. Exchange for Another Product

If you would like a different product instead of the one you received, you can exchange it for any other Bio Life product of the same amount.

  • Exchange requests must be made within 5 days of receiving your order.
  • The product must be unused and unopened, with its seal intact and in its original packaging.
  • Exchange value is based on the price you paid for the item, including items bought on sale or with a discount.
  • If you choose a higher-priced product, you only pay the difference. If you choose a lower-priced product, the remaining balance cannot be refunded in cash.
  • Delivery charges for exchanges (other than damaged or wrong items) are paid by the customer.

3. Not Eligible for Replacement or Exchange

  • Products that have been opened or used, or have a broken seal (except items received damaged or wrong)
  • Products without their original packaging
  • Requests made after the time limits above
  • Orders refused at the time of delivery
  • Gift cards

4. No Cash Refunds

We do not refund payments in cash, by bank transfer, or to the original payment method. Every eligible case is resolved through a replacement or an exchange of equal value.

5. How to Request a Replacement or Exchange

Please contact us before sending anything back. Parcels returned without our prior approval will not be accepted.

Include your order number, the reason for your request, and photos where applicable. Our team will guide you through the next steps.

Bio Life Enterprises
Plot # 284, Industrial Triangle, Kahuta Road, Islamabad, Pakistan
Website: www.biolifeenterprises.com